Shipping & Returns

SHIPPING & RETURNS

You will receive an auto-generated confirmation when you place your order.

Please allow up to 3 business days for order processing, pending availability and credit card verification. Order processing may take longer during major holidays or special releases. Please note Art2zenn does not ship on weekends. 

Please note any orders placed with expedited shipping after 12 pm PST will not be processed until the next business day.

Art2zenn is unable to ship to P.O. box, APO or FPO addresses. All orders with a P.O. box, APO or FPO address will be cancelled.

Art2zenn will email you with updates and tracking information once your order has shipped. In an event that a product is out of stock or backordered, our customer service team will contact you.

Art2zenn is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier.

Sales tax is charged for orders shipping to the states of New York and California.

 

INTERNATIONAL ORDERS

Art2zenn ships internationally. Please email us if you are unsure about your country.

All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are not included in the item price or shipping cost at checkout.

The customer is responsible for all customs, duties, taxes and fees upon delivery.

Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs for international shipments.

 

RETURNS AND EXCHANGES - NORTH AMERICA

To initiate a return, please email shop@art2zenn.com to request a return authorization. 

Art2zenn allows returns of full price items within 7 days of the order delivery date. All returned items must be unworn, undamaged and unwashed with all original tags attached. The completed return form must be included in the returned package. Failure to do so can delay the processing of your return. Products that are eligible for return will include a pre-paid ups return label.

Please note online purchases that are eligible for return must be sent back via mail and cannot be returned to our store.

Exchanges on full priced items can be made within 30 business days from the order delivery date. If you would like to exchange your item for a different size, color, or style, please return your items for store credit and then once store credit has been sent to you, you can place a new order for the style you would like.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5 to 10 business days for the refunded amount to post to your account.

If Art2zenn determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you. 

Please note items marked final sale are not eligible for refund, exchange, or store credit. This includes all sale items and items purchased using a promo code.

If you have any questions, please contact customer service at shop@art2zenn.com.

 

RETURNS AND EXCHANGES - INTERNATIONAL

To initiate an international return, please email shop@art2zenn.com to request a return authorization. 

Art2zenn allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If Art2zenn determines that any products are not in original condition, a refund or exchange will not be granted.

International orders are not eligible for exchange.

If you have any questions, please contact customer service at shop@art2zenn.com.