FAQ

 

FAQ

 

Where do you ship?

 

We ship worldwide. We are not responsible for duties or ties that your country may incur.

 

How Do I View My Order Status?

 

An email is automatically sent when your order is received and shipped, but if you have an account on art2zenn.com you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us via our contact page

 

How Can I Track An Order I Have Placed?

Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please Log In to your art2zenn account to check the status or reach out via our contact us page and we’ll be happy to help! Note: a lot of our stuff is handmade and shipping times vary from 3 days to two weeks for us to ship out your products.

 

Can I Cancel An Order?

Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel orders. However, we are happy to help you with any  returns or exchanges for your order.

 

Is My Credit Information Stored Safely?

You bet. Information is stored by encrypted 3rd party payment processors and art2zen never stores any of your credit information.

 

How Is The Information I Give art2zenn Used?

Information you submit to art2zenn (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional hellos and news on cool promos and sales. You can always opt out of promotional materials if you like.

Why Do You Use Organic Cotton?

Our organic cotton is a true win-win. Organic cotton uses up to 95% less water than conventional cotton during the wash phase and doesn’t contain the harsh chemicals, bleaches or dyes that conventional cotton uses. Additionally, conventional cotton often requires the use of chemical-laden pesticides that increases the debt burden on the farmer and leaches into the land and water. So not only is art2zenn organic clothing so super soft that you’ll never want to wear anything else, but your new clothes are also better for the environment and good for the people who played a part in making them.

 

What Is Bamboo Rayon ?

Bamboo rayon is a man made fiber derived solely from the eco friendly bamboo plant.

 

Why Hemp?

Hemp is one of the most sustainable resources in the world, and a highly durable fabric. It creates quality garments that last.

 

How Do I Take Care Of My New Artzenn Products?

We recommend a cold-water wash for our products and tumble dry on low for all products derived from bamboo. This saves energy, and will ensure the longest life possible for your clothes. 

For hemp we recommend a cold wash before hanging to dry.